customer support

Frequently asked questions

Software related questions

Login process involves the user to use a web browser. Type or into your web browser’s address bar. is the web address which is linked to the netgear routers.

Launch an Internet browser and type into the address bar.
  1. Enter the router user name and password when prompted. …
  2. Click OK. …
  3. Select Wireless.
  4. Enter your new network name in the (SSID) field.
  5. Enter your new password in the Network Key fields.
  6. Click the Apply button once done.

hardware related questions

Check Your Router and Modem, if the power light or internet light is not visible then restart your modem and router. You can also check the cables.

You can get a VPN on your computer or install it directly on the netgear nighthawk router.

When you see the router displaying orange light following could be the issue:
Orange LED: It implies the modem is trying to connect over the network.

How to set a static IP address in Window Computers?

It is not mandatory that every user uses the static IP address, but could be beneficial to the advanced and business level users. The static IP address is very useful to host the servers and the websites. You can even share very large files with the help of static IP address. Now follow the below information to set the static IP address to the window computers with the version, 7, 8, and 10.

  • Go, to the MENU and click to the Control Panel, then go to your Network and Internet center, and then visit the Network and Sharing Center. 
  • Click to the option of “Change adapter settings” and then right tap on to the “Wi-Fi” or “Local Area Connection”.
  • After that, you have to go to “Properties” of your computer.
  • Now the next step is to select the option “Use the Following IP Address”.
  • Then the last step is to press the IP address, then “Subnet Mask”, then “Default Gateway” and the “DNS Server”. and now click OK.
  • The static IP address will be displayed to you there. 

What is a “Dynamic” IP Address?

All the devices that you have hooked to your home Wi-Fi network are assigned by a specific and a unique IP address that is called the dynamic IP address of your device. These dynamic IP addresses are not permanent and are temporary. Whenever a new device is connected to the network, it gets a new and unique IP address. This address is like an identity card of your device that is sent to your device by the Dynamic Host Configuration Protocol (DHCP) Server. These IP addresses are limited because the devices can be removed or changed anytime, and are limited. 

What is the Static IP address of my Netgear Nighthawk router?

A static IP address is very unique and is difficult to change as it is unable to change. The static IP address is very useful for hosting your websites and distributing files with remotely accessing the devices or networks. Most of the businessmen prefer to use static IP address as compared to dynamic address. Know more about the static and dynamic IP address of your Nighthawk routers or go to

What is the difference between 2.4 GHz and 5GHz wireless frequencies of wireless routers?

Range and the bandwidth are the basic differences that we find between 2.4 GHz and 5GHz wireless frequencies. Range means the area of coverage that your router can cover and Bandwidth means the speed of bands that it can reach to the devices attached to the router. 

But there are very major and basic differences between these two bands. That is your 2.4 GHz band covers a longer range but is unable to transmit the date at a quick pace, the 5 GHz bands provide less coverage but the swift speed of data transmission. 5 GHz frequency allows you to transmit the data and files at a very quick rate, you can even download and install videos very rapidly. 

Your Wi-Fi connection can be faster on a specific type of band but it depends on the penetration of the objects that are available in your rooms and around the entire house. Most of the WIFI routers and household devices prefer to use 2.4 GHz, frequency bands. 2.4 GHz frequency can be better used with microwaves and garage doors openers.

 Sometimes your preferred band can face overcrowding issue and then it can become slower. In that case, 5 GHz bandwidth is better to use as it is less crowded. 5 GHz band has 3 channels to transmit the data, whereas the 2.4 GHz has only 11 channels to transmit the data. You can go to for the setup and configuration of your bandwidth frequencies.